Comparing the Top Salesforce Calling Systems: Features, Pricing & Use Cases

In the modern sales and support landscape, ensuring your sales team has the ability to contact prospects via the phone is critical - especially with channels like email and LinkedIn getting increasingly crowded. For teams using Salesforce, the power of an integrated AI calling solution can significantly boost productivity, streamline workflows, and improve customer relationships.

But with so many options on the market, how do you choose the right calling tool that works with Salesforce, not against it?

In this post, we compare the top Salesforce-compatible calling systems, including their key features, pricing, and ideal use cases, so you can find the perfect match for your business.

Why Choose a Calling System That Integrates with Salesforce?

Salesforce is one of the most powerful CRMs available today, but its impact multiplies when paired with a robust calling system. A native or well-integrated calling platform allows your team to:

• Call directly from Salesforce
• Automatically log calls, transcriptions, sentiment and notes
• Access real-time analytics and recordings
• Receive AI-driven insights and coaching
• Save time, reduce data entry, and keep pipeline activity up to date

Whether you're in sales, support, or customer success, the right calling system turns every call into actionable insights.

TwinsAI – AI-Powered Calling for Smart Sales Teams

Best For: Teams that want intelligent calling agents and scalable outreach powered by AI.

Overview: TwinsAI stands out by offering a voice twin of your reps that can handle calls. This makes TwinsAI perfect for outbound sales, lead qualification, appointment setting, or follow-ups. Calls sync directly with Salesforce, and the AI logs notes, transcriptions, and outcomes, saving your team hours of work.

Key Features:

• AI voice agents for inbound and outbound calls
• Voice clones for conversation flow
• Instant Connect which doubles the number of conversations your reps have
• Seamless AI handover, ensuring your prospects can easily move from AI to human conversations
• Salesforce sync with full call context
• Smart call summaries and outcomes
• SMS support
• Works 24/7

Pricing: Starting at $29 per rep per month

Use Cases:

• Qualifying leads before passing to reps
• Following up with leads at scale
• Scheduling demos or appointments
• Re-engaging stale pipeline leads
• 24/7 phone answering with instant response
• Scheduling demos with your salespeople

Pros:

• Truly scalable calling
• No reps needed for top-of-funnel calls
• Seamless Salesforce integration

Cons:

• Currently only available on Mac and PC
• Best results when connected to your CRM (TwinsAI supports Apollo, HighLevel, HubSpot, Outreach, and Salesforce as of June 2025)‍

Aircall – Fast Setup, Native CRM Integrations

Best For: Small to mid-size teams looking for an easy-to-use VoIP with strong CRM syncing.

Overview: Aircall is built for modern teams that want plug-and-play integration with Salesforce and other tools. It allows teams to make, receive, and manage calls directly inside the CRM with features like call tagging, shared inboxes, and real-time reporting.

Key Features:

• Native Salesforce integration
• Click-to-dial and automatic logging
• Call tagging, notes, and shared numbers
• Analytics dashboard
• Team collaboration tools

Pricing: Starts at $30 per user per month

Use Cases:

• Outbound prospecting
• Customer support follow-ups
• Internal team collaboration

Pros:

• Straightforward onboarding
• Salesforce sync without third-party tools
• Clean interface

Cons:

• Gets expensive as team grows
• No AI assistant feature
• Many features only come in premium packages
  
  

Dialpad –  Efficient Calling with AI Transcriptions

Best For: Teams looking for AI-driven insights and transcription features.

Overview: Dialpad offers a balance between traditional VoIP and AI-enhanced calling. It includes voice recognition, live transcriptions, sentiment tracking, and integrates with Salesforce via API or third-party connectors.

Key Features:

• AI-powered live call transcriptions
• Sentiment analysis and summaries
• IVR and smart call routing
• SMS/MMS support
• Salesforce integration via Zapier or API
  
  

Pricing: Starts at $23 per user per month

Use Cases:

• Sales conversations with coaching insights
• Support calls with AI documentation
• Hybrid team communications

Pros:

• Excellent call quality
• Good AI transcription and reporting tools

Cons:

• Limited native Salesforce integration
• May require additional setup
  
  

JustCall – Affordable & Feature-Rich VoIP

Best For: Budget-conscious teams needing SMS + VoIP in one tool.

Overview: JustCall is a flexible, all-in-one communication platform offering voice, SMS, and automation tools at a reasonable price point. It offers native Salesforce integration and a range of features that appeal to growing sales teams.

Key Features:

• Call and SMS automation
• Auto-dialer and sales workflows
• Salesforce contact syncing and logging
• Call recordings and transcriptions
• Voicemail drop and call queues
  
  

Pricing: Starts at $29 per user per month

Use Cases:

• High-volume outreach
• SMS-based engagement
• Startups and distributed teams
  
  

Pros:

• Affordable
• Versatile feature set
• Good for global teams

 Cons:

• Interface can feel clunky
• Limited advanced analytics
  
  

RingCentral – All-in-One Communications Suite

Best For: Mid to large teams needing phone, video, and messaging in one.

Overview: RingCentral is a full-fledged UCaaS platform that supports voice, video conferencing, team messaging, and more. Its Salesforce integration is available through the app gallery, and it’s ideal for enterprises needing an all-in-one solution.

Key Features:

• Multi-channel communication (voice, video, chat)
• Advanced call routing and IVR
• Voicemail-to-text
• Salesforce integration via app gallery

Pricing: Starts at $20 per user per month

Use Cases:

• Support teams needing flexibility
• Teams that do internal and external calls
• Multi-location businesses

Pros:

• Versatile and scalable
• Strong call quality
• Video + phone in one

 Cons:

• Can be overkill for small teams
• More complex to set up

Final Thoughts: Which One Should You Choose?

Choosing the best Salesforce calling system comes down to your team size, sales workflow, budget, and need for automation or AI.

• Need AI-powered automation at scale? Go with TwinsAI.
• Looking for a phone in Salesforce? Aircall is a great fit.
• Want advanced insights and transcriptions? Dialpad delivers.
• Budget-conscious but need robust features? Try JustCall.
• ‍Need calling, chat, and video? RingCentral is your pick.