Answering machine detection (AMD)

AMD analyzes call audio (greeting length, beeps, speech patterns) to classify an answer as human or machine, usually within the first couple of seconds. It is what lets a parallel dialer or predictive dialer avoid wasting rep time on voicemails and instead drop a recorded message automatically. AMD is never perfect: false positives can clip the start of a human conversation, and false negatives can route voicemails to a rep, so its accuracy directly affects effective connect rate. TwinsAI's AI dialer uses AMD so its agents engage only on live answers.