Managers can shadow maybe 4 calls a week per rep — so most coaching happens after the deal is already lost. Real-time AI Coaching turns the coaching loop from weekly post-mortems into live cues your rep sees while the prospect is still on the line — whether that's a cold call or a closing demo on Zoom.
When the prospect raises an objection, surfaces a discovery gap, or trips a competitor mention — a card slides in with the talk-track your top reps actually use. On calls and in meetings.
One coach across every channel. Joins meetings as a calendar participant — no extension on the prospect side, works on host-recording-disabled calls.
Mention of a competitor auto-loads the battlecard. Pricing question loads the pricing card. Trained on your sales enablement, not generic SaaS templates.
Live talk-ratio, monologue length, per-speaker sentiment by topic. Goes amber when the rep is talking too much. The signals managers actually use to coach.
Every call and meeting gets a 1-page scorecard plus a 12-second recap and a 1-click follow-up email draft — in the rep's inbox before the host leaves.
Roll-up of skill gaps across the team and aggregated deal signals across every meeting — replacing rep gut-call commits with real talk-pattern signal.
Both. Real-time AI Coaching covers cold calls, live transfers, and inbound — and joins your Zoom, Google Meet, and Microsoft Teams meetings via your calendar.
No. On the phone side we sit in the rep's softphone. For meetings, our agent joins as a calendar participant — same as any other attendee. The prospect never installs a thing.
No. Cues fire at sub-350ms latency and only when confidence crosses your team's threshold. By default, it's quiet.
Yes. The agent introduces itself when configured, and disclosure language is fully customizable per region. PII (SSNs, card numbers, named PII) is redacted at the edge before transcripts touch storage.
Gong and Chorus are post-call. Real-time AI Coaching is during the call — it surfaces cues live and writes follow-ups before the call ends. We integrate with Gong/Chorus rather than replace them.