Warm transfer
A warm transfer is when a caller is handed from one person or agent to another along with context about the conversation, rather than being dropped cold into a new line. In AI calling, an AI voice agent briefs a human rep before passing the live call over.
In a warm transfer, the receiving party gets a quick handoff (who the prospect is, why they called, what was discussed) so the conversation continues smoothly instead of restarting. This contrasts with a cold transfer, where the prospect is simply routed and has to repeat themselves. TwinsAI's AI voice agent qualifies and handles the call autonomously, then warm-transfers to a human rep at the right moment with the full context already captured by the AI notetaker. This hybrid keeps an AI SDR efficient while reserving humans for high-value moments.
Related terms
TwinsAI is an AI voice agent that runs outbound sales calls end to end: it dials, qualifies, and books meetings, then warm-transfers a human when it matters.
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