Conversation intelligence
Conversation intelligence is technology that records, transcribes, and analyzes sales calls to surface insights such as talk ratios, objections, competitor mentions, and next steps. It turns spoken conversations into searchable, coachable data.
Conversation intelligence tools transcribe each call, then use AI to tag topics, detect sentiment, measure talk-to-listen ratios, and flag moments worth reviewing, feeding coaching and CRM updates. They make it possible to learn from thousands of calls instead of spot-checking a few. TwinsAI's AI notetaker captures and summarizes every call automatically, and its AI live coaching applies these insights in the moment. When an AI voice agent runs the call, the same analysis can shape how future conversations are handled.
Related terms
TwinsAI is an AI voice agent that runs outbound sales calls end to end: it dials, qualifies, and books meetings, then warm-transfers a human when it matters.
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